Privacy Policy

1. Information We Collect

• Name, email address, and phone number provided when making an inquiry or booking.
• Travel preferences, dates, group size, and any other details you share with us to help plan your tour.
• Payment information — processed securely through PayPal or a credit card provider. We do not store your payment details directly.
• Basic usage data collected automatically via Google Analytics (pages visited, session duration) to help us improve the website.

2. How We Use Your Information

• To confirm your booking and communicate about your tour arrangements.
• To personalize your itinerary and improve the quality of our service.
• To send service-related updates, such as booking confirmations or schedule changes.
• Occasionally, to send promotional messages about our services — you may opt out at any time by replying to any email.

3. Sharing and Disclosure

We do not sell, rent, or trade your personal data. Information is shared with third parties only when strictly necessary to fulfill your booking — for example, with an activity organizer or transportation provider. Any such partners are required to handle your data responsibly.

4. Cookies and Analytics

Our website uses Google Analytics to collect anonymized data about visitor behavior. This helps us understand how people use the site and improve it over time. No personally identifiable information is collected through analytics. You may disable cookies in your browser settings at any time.

5. Data Protection

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To make such a request, please contact us at info@japanova-journey.com. We will respond within a reasonable timeframe.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill your booking and comply with any legal obligations. Booking records are typically kept for up to 2 years.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. Continued use of our services after any changes constitutes acceptance of the revised policy. The date of the most recent revision is noted below.

Last updated: June 2025  ·  Questions? info@japanova-journey.com